Google Ads Account Managers Should Not Contact Customers Directly

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There are a growing number of reports throughout the web of Google Ads accounts supervisors threatening to contact clients directly, in spite of not being enabled to.

According to the reports, companies who don’t react to e-mails from Google Ads account supervisors are being met with hazards from Google reps to call clients directly.

Sometimes, the Google Advertisements account managers call clients and inform them to drop their companies.

There are two things to make clear here:

  1. Agencies are not needed to speak with Google representatives
  2. At no point needs to a Google Advertisements account supervisor call a company’s client

A Google Advertisements representative telling customers to fire their company crosses the line.

Nevertheless, these reports are becoming more regular.

Matt Janaway, CEO of Marketing Labs, shared his experience on LinkedIn today:

Screenshot from:, November 2022. Janaway’s post caught the attention of Google Advertisements Liaison Ginny Marvin, who says the issue will be dealt with”instantly.” Marvin includes,”This is not in line with how we anticipate our team to

support our advertisers and firm partners.” Screenshot from:, November 2022. Janaway isn’t alone in his experience. Throughout October, reports circulated on Reddit of Google associates taking part in comparable practices. One Reddit user published a screenshot of an email received by a Google Ads Account

Strategist, which checks out: “I am writing to you one last time as a courtesy, since my honest goal is to offer you

value and sophisticated methods with google advertisements and deal with you closely, to assist you conserve time and make your clients more effective with google ads, therefore I am calling you for the last time to inform you that if I do not reach you, I will presume that you are not getting my e-mails and will get in touch with the clients that I have been appointed directly.”Another Reddit user has nearly the exact same story, saying they

‘ve been “bugged”with everyday emails from a Google Ads rep to get on a call and implement project modifications. Once again, firms aren’t bound to consult with Google representatives or carry out changes clients aren’t requesting. Should you receive an email like the one above, the best thing to do is submit a problem through

Google’s official form. Be careful of these aggressive sales strategies. As long as you’re not breaking any policies, Google has no say over

how you run your clients’projects. Featured Image: FGC/Best SMM Panel